All custom tumblers will require you to leave your design ideas in the comments section on the cart page. **Free personalization for all custom orders. Please enter the name you'd like on the tumbler in the "Comments" section in the cart view. All text will appear exactly as noted in the notes.
All cups have company logo and artist signature on the bottom.
Please up to 6 weeks processing time for customized orders.
All products can take up to 6 weeks to ship out. This time frame is subject to change at any time given the demand for the season. You will receive an auto-generated email notification with tracking when your order has shipped.
Gracelynne Co. is not responsible for the turnaround time after your package has been handed to the postal service. Please plan your order according to the shipping demands for the time of year your order is placed.
Returns
Gracelynne Co. will only accept returns within 2 weeks after receipt of delivery. Returns will only be accepted after proper evidence (photo or video) is submitted for review of both the item purchased AND the shipping box. Note, USPS requires a photo of the box and label on the box for claims to be filed by the business owner. If proper evidence cannot be provided by the customer, a refund will not be given. Only items with factory defects or creator defects will be eligible for return. A refund will not be granted for errors in customer care. Please note the customer care instructions sent for your item within every package.
Tumbler Care Instructions:
Do not soak. Hand wash only. NOT dishwasher or microwave safe. Do not leave in a hot environment.
Apparel Care Instructions:
Wash in cold water. Tumble dry on low.
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